Terms of Service

USER AGREEMENT

By accessing or using the steamermax.com website, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

This agreement is between you ("Customer", "You") and Mellow Commerce Limited ("Company", "We", "Us"), owner and operator of this website.

ACCEPTANCE OF TERMS

By visiting, browsing, or purchasing from our website, you agree to these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use our website.

We may update these Terms at any time. Continued use of the website means you accept any changes.

PRODUCTS AND PRICES

The following products are currently available (prices may be shown in the currency displayed at checkout):

  • Compact Travel Steamer ($19.99)
  • Deluxe Home Garment Steamer Set ($59.99)
  • Handheld Fabric Steamer ($24.99)
  • Professional Fabric Steamer ($49.99)
  • Compact Handheld Steamer ($34.99)
  • Mini Fabric Steamer ($19.99)

PRODUCTS DISCLAIMER

Our products are intended for personal use only.

  • Products are not intended to diagnose, treat, cure, or prevent any disease
  • Information provided is for general informational purposes only
  • Always consult a qualified professional before using products if needed

You must be 18 years or older to use this website or purchase products.

ORDERS & PAYMENTS

By placing an order, you authorize us to charge your selected payment method.

  • Payments are processed securely
  • You agree to provide accurate billing and shipping information
  • We reserve the right to cancel or refuse any order

PRODUCTS & PRICING

All prices are listed in USD unless stated otherwise.

We reserve the right to:

  • Modify prices at any time
  • Discontinue products without notice

SHIPPING POLICY

  • Free worldwide shipping
  • Orders are processed and shipped within a reasonable timeframe
  • Estimated delivery: 3–5 business days
  • Tracking information is provided via email

We are not responsible for delays caused by carriers or customs.

REFUND POLICY

We offer refunds under the following conditions:

  • Fraudulent or unauthorized transactions
  • Defective or damaged products

Conditions:

  • Only one refund per product is allowed
  • Refund requests must include valid order details
  • Approved refunds are processed within 10 business days

To request a refund, contact us:

Email: contact@steamermax.com

RETURN POLICY

To return a product:

  1. Contact customer support to request return authorization
  2. Return the item within 10 days of delivery
  3. Customer is responsible for return shipping costs

Refunds are issued after inspection of returned items.

LIMITATION OF LIABILITY

All products and services are provided "as is" without warranties of any kind.

Mellow Commerce Limited is not liable for:

  • Indirect or consequential damages
  • Losses resulting from use of our products or website

Maximum liability is limited to the amount paid for the product.

INTELLECTUAL PROPERTY

All website content (images, text, branding, logos) is the property of steamermax.com.

You may not:

  • Copy, reproduce, or distribute content
  • Use our brand without written permission

USER CONDUCT

You agree not to:

  • Use the website for illegal purposes
  • Transmit harmful or abusive content
  • Attempt to disrupt or hack the website

TERMINATION

We reserve the right to terminate access to our website or services at any time if these Terms are violated.

GOVERNING LAW

These Terms are governed by the laws of Hong Kong.

CONTACT INFORMATION

Mellow Commerce Limited Suite C, Level 7 World Trust Tower 50 Stanley Street Central
Email: contact@steamermax.com

COMPLETE AGREEMENT

These Terms constitute the full agreement between you and steamermax.com regarding use of the website and purchase of products.